Opened 4 years ago

Closed 2 years ago

#1170 closed Task (fixed)

Faq: How do I "uninstall" piwik?

Reported by: matt Owned by:
Priority: low Milestone: 1.7 Piwik 1.7
Component: Documentation Keywords:
Cc: Sensitive: no


Users have reported issues where they couldn't delete some of the Piwik files (especially /tmp/*) as they are owned by the webserver.

We should provide a one button option to uninstall Piwik that would

  • explain that all files will be deleted and that all Piwik Javascript codes must be removed from all websites.
  • backup the Piwik files in a zip
  • propose to the user to download the zip
  • once the user downloaded the backup or not, he validates to delete all Piwik files

The uninstall will not delete data in the Database. It can easily be removed manually, or another Piwik created in another database.

Change History (4)

comment:1 Changed 4 years ago by matt (mattab)

  • Milestone changed from 2 - Piwik 0.8 - A Web Analytics platform to Features requests - after Piwik 1.0

comment:2 Changed 4 years ago by matt (mattab)

  • Priority changed from major to low

comment:3 Changed 3 years ago by matt (mattab)

  • Milestone changed from Feature requests to 1.x - Piwik 1.x

It is quite important to make sure users can safely and easily stop using Piwik or migrate to a new server without leaving a few files behind.

comment:4 Changed 2 years ago by matt (mattab)

  • Component changed from Core to Documentation
  • Milestone changed from 1.x - Piwik 1.x to 1.6.x Piwik 1.6.x
  • Resolution set to fixed
  • Status changed from new to closed
  • Summary changed from Provide an "uninstall" piwik to Faq: How do I "uninstall" piwik?
  • Type changed from New feature to Task

Actually just added a simple FAQ rather than adding it as a feature... Uninstall / Delete Piwik

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