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Chrome cookie error prevents installation #2666

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anonymous-matomo-user opened this issue Sep 17, 2011 · 9 comments
Closed

Chrome cookie error prevents installation #2666

anonymous-matomo-user opened this issue Sep 17, 2011 · 9 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.
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@anonymous-matomo-user
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If you are installing Piwik and go to the database setup page chrome will make Piwik give a cookie error that say you skipped a setup. IE and Firefox are unaffected.

@anonymous-matomo-user
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Attachment: IE working on the same website
iepiwikworks.PNG

@anonymous-matomo-user
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Attachment: Error given when trying to install with chrome
databaseError.PNG

@mattab
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mattab commented Sep 17, 2011

Thanks for the report. What version of chrome do you use?

Can you reproduce the error each time when trying a new installation?

can you replicate on another Chrome browser?

@anonymous-matomo-user
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I've used both Windows and Linux versions of Google's Official Chrome release. I haven't tried it with chromium but I suppose it doesn't work either.

Yes I can, I was stuck on that page for weeks now till the technical team at my host provider by chance tried it with another browser and told me it worked.

I dual boot and had previous installations of linux and windows with chrome which all failed. Never thought of trying another browser

@mattab
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mattab commented Sep 19, 2011

I just tried with Chrome 14.0.835.163 m and it worked fine, I didn't see any error...

can you replicate on your Piwik on different chrome on different computers? if so please email me at matt at piwik.org your Piwik URL

@anonymous-matomo-user
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Well it's already installed. http://stats.chrisportela.com

I'm not sure how much help I can be unless you need me to disable the stats for a while by renaming the config file. It's fine I guess since I'm still trying it out and figuring out any issues it might have as well as also still using statCounter has a check on the stats Piwik is reporting.

@robocoder
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Two possibilities:

  • the session file somehow became read-only. In which case, clearing your browser cookies might have been a workaround (i.e., new session).
  • Chrome mistakenly preloaded the next page (i.e., prerendered the next installation step), despite the absence of any prerendering hints.

Closing since this worksforus and is no longer reproduceable in your environment. If someone else encounters this, we'll hopefully get on top of it sooner.

@anonymous-matomo-user
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Installation fails on Chrome (15.0.874.106), succeeds on Firefox (7.0.1) - same machine, Linux Fedora 15.

@robocoder
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Works for me. I just did a fresh install of Chrome 15.0.874.106 on Ubuntu, and installed Piwik 1.6 without a hitch. Logged in just fine to the Dashboard.

Please try disabling all Chrome extensions.

@anonymous-matomo-user anonymous-matomo-user added this to the 1.6 Piwik 1.6 milestone Jul 8, 2014
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