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Piwik Mobile android unable to login #2760

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anonymous-matomo-user opened this issue Nov 4, 2011 · 8 comments
Closed

Piwik Mobile android unable to login #2760

anonymous-matomo-user opened this issue Nov 4, 2011 · 8 comments

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@anonymous-matomo-user
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Error code: Failed to parse response

Piwik version:
Piwik mobil version: 1.6.1
android version: 2.3.3

have tested:
cheking my password
cheking settings in piwik

trying to connect anonymously to http://demo.piwik.org/ and .org/index.php

Keywords: failed to login

@anonymous-matomo-user
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forgot to write inn the version of piwik 1.6

@tsteur
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tsteur commented Nov 6, 2011

Can you try again? Which device do you have?

Make sure there are no unwanted characters spaces for example in the Piwik Url, username or password.

@anonymous-matomo-user
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Replying to tsteur:

Can you try again? Which device do you have?

Make sure there are no unwanted characters spaces for example in the Piwik Url, username or password.

Samsung galaxy gio

from laste time i have tried reinstalling the app... but it is still not working...

@tsteur
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tsteur commented Jan 28, 2012

Please try whether it works with Piwik Mobile 1.7 Beta : http://builds.piwik.org/Piwik_Mobile_1.7b1.apk

@mattab
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mattab commented Feb 17, 2012

erviker, do you still experience this issue?

@tsteur
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tsteur commented Mar 5, 2012

erviker, please give feedback whether you still experience this issue with Piwik Mobile 1.7 and Piwik 1.7. Thx!

@tsteur
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tsteur commented Mar 12, 2012

erviker, please reopen this ticket if you still experience this issue. Thx!

@anonymous-matomo-user
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Dear Matt and tsteur,

Please view my new opened ticket #3262. I have same "Failed to parse response" problem as this one. But this problem only occure with my self hosted Piwik version 1.8.2 when accessed from Piwik Mobile version 1.8. But my other self hosted Piwik 1.7.1 is working fine. So I downgrade the 1.8.2 with 1.7.1 to find out where the problem is. And its work.. I can access my new self hosted Piwik server from my Piwik Mobile, but with old version of Piwik.

Before I downgrade the 1.8.2, i thinking that maybe the problem is with my Piwik Mobile. So I try to downgrade the Piwik Mobile with version 1.7 that tsteur mention above. And the "Failed to parse response" error message is still came up.

Re-Upgrade the Piwik Mobile to 1.8, downgrade the Piwik 1.8.2 with 1.7.1, and everything is going fine.

I don't know if it is right for me to re-open this ticket. So i decide to open my own ticket, and give my comment here. Hope you mind to view my ticket, and give some clarify about this one. And of course some advice about this problem is would be appreciated.

Thanks.

Best Regards,
Christian Stefanus

@anonymous-matomo-user anonymous-matomo-user added this to the Piwik Mobile Client milestone Jul 8, 2014
@tsteur tsteur added this to the Piwik Mobile 1 milestone Jul 25, 2014
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