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Abondoned Cart Items summed up wrong #2793

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anonymous-matomo-user opened this issue Nov 23, 2011 · 6 comments
Closed

Abondoned Cart Items summed up wrong #2793

anonymous-matomo-user opened this issue Nov 23, 2011 · 6 comments
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Bug For errors / faults / flaws / inconsistencies etc. worksforme The issue cannot be reproduced and things work as intended.

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@anonymous-matomo-user
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I am implementing ecommerce-tracking to my piwik installation and may have found an issue with the abandoned carts.

  1. Abandoned (meaning unordered) carts show only the value of last added item in the hover-tip in the visitor real-time widget (see screenshot).
  2. Abandoned cart-items are summed up correctly in dashboard-widgets (product sku, product name, product category, see screenshot). But
  3. They are also shown as "ordered items", when switching the view back from "lost carts" to "ecommerce orders" at the bottom of each widget.
  4. Abandoned cart items are not summed up correctly in the ecommerce-overview. Here, only the last item added to the cart is used (possibly in correlation with issue adding support for windows phone 7 version 7.5 #1?). Also see screenshot.
  5. While writing this ticket and adding more items to the cart and abandoning them, items get removed from product-sku widget, compare quantit in screenshot.
@anonymous-matomo-user
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Attachment: Abandoned cart hover / tool tip in realtime widget
piwik_abandoned_cart_realtime_widget.png

@anonymous-matomo-user
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Attachment: Product SKU widget abandoned cart
piwik_abandoned_carts_product-sku_widget.png

@anonymous-matomo-user
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Attachment: eCommerce overview - wrong sum of abandoned items
piwik_abandoned_cart_ecommerce_overview.png

@anonymous-matomo-user
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Attachment: Produkt Sku widget - itmes "vanished"
piwik_abandoned_carts_product-sku_widget_items_vanished.png

@mattab
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mattab commented Nov 28, 2011

  1. What is displayed is the amount tracked in: trackEcommerceCartUpdate() call see http://piwik.org/docs/ecommerce-analytics/#toc-tracking-add-to-cart-items-added-to-the-cart-optional

Piwik does not do any sum in the cart.

Also I think other issues might be linked to this tagging issue, I tried on a ecommerce piwik and numbers "seemed" to be OK for abandoned carts.

If after fixing your JS you still experience bugs with the new data, please post a comment and I will reopn! thanks

@anonymous-matomo-user
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Replying to matt:

  1. What is displayed is the amount tracked in: trackEcommerceCartUpdate() call see http://piwik.org/docs/ecommerce-analytics/#toc-tracking-add-to-cart-items-added-to-the-cart-optional

Piwik does not do any sum in the cart.

Ah ok, so it's my bet. I'll have a look and report back.

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