Ticket #339 (closed Bug: fixed)

Opened 3 months ago

Last modified 1 month ago

new installation doesn't collect any data

Reported by: brylie Assigned to:
Priority: normal Milestone: RobotRock
Component: Core Version: trunk
Keywords: Cc:

Description

I have installed Piwik at http://stats.van-go.org and have copied the javascript into two seperate domains: http://van-go.org http://jamspeak.org

Piwik is not recording stats for either domain. I have inserted the piwik code near the bottom of the index.html for van-go.org and into the index.php file for the jamspeak.org wordpress theme (surrounded by HTML opening and closing tags.)

I believe that this bug is specific to the new version of Piwik as I have successfully configured an older version of Piwik on two other domains, following the exact procedure I used on the aforementioned domains.

My Apache error log is as follows: [Mon Aug 18 18:51:08 2008] [error] [client 81.129.23.24] File does not exist: /home/vango/stats.van-go.org/images, referer: http://stats.van-go.org/index.php?module=Home&action=index&idSite=1&period=day&date=today

Change History

08/21/08 20:49:29 changed by brylie

As a test, I copied the javascript from an older version of Piwik and inserted it into my html document. The application successfully recorded visitor data.

Now, I have inserted the generated javascript from the current version of Piwik and no statistics are being recorded. Piwik is functional, there is just some error with the Javascript.

This is not an isolated incident as there have been at least two other tickets relating to this problem. One ticket was closed, I believe, without resolution: http://dev.piwik.org/trac/ticket/318 http://dev.piwik.org/trac/ticket/342

08/22/08 17:40:05 changed by jj026799

Okay Ive found a workaround for the missing image issue:

I created a new folder in mywwwdir/piwik called images

I copied all of the image files I found in all of the piwik folder to the mywwwdir/piwik/images folder.

Now it works.

I'm not sure where in the code this missing directory gets called. Maybe one of the developers can add the fix.

Thanks, Julia Jacobs

(follow-up: ↓ 5 ) 09/23/08 18:12:13 changed by vipsoft

I looked at http://stats.van-go.org, and it appears to be collecting stats from http://jamspeak.org just fine.

For http://van-go.org the browser's javascript parser doesn't like the literal string being split across two lines.

document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js'

type='text/javascript'%3E%3C/script%3E"))

Should be:

document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"))

(in reply to: ↑ 4 ) 09/24/08 03:28:35 changed by brylie

The jamspeak.org site is using the wordpress plugin now. I will try to change the van-go.org code asap.

Replying to vipsoft:

I looked at http://stats.van-go.org, and it appears to be collecting stats from http://jamspeak.org just fine. For http://van-go.org the browser's javascript parser doesn't like the literal string being split across two lines. document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E")) Should be: document.write(unescape("%3Cscript src='" + pkBaseURL + "piwik.js' type='text/javascript'%3E%3C/script%3E"))

10/10/08 15:16:15 changed by matt

Any update on the story? please follow up or bug will be marked as "cannot reproduce"

10/10/08 17:16:21 changed by matt

  • milestone changed from DigitalVibes to RobotRock.

10/10/08 17:40:06 changed by matt

  • status changed from new to closed.
  • resolution set to fixed.

your piwik now has data, fixed