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GeoIPOrg not displaying data #4968

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anonymous-matomo-user opened this issue Apr 8, 2014 · 14 comments
Closed

GeoIPOrg not displaying data #4968

anonymous-matomo-user opened this issue Apr 8, 2014 · 14 comments
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Bug For errors / faults / flaws / inconsistencies etc. wontfix If you can reproduce this issue, please reopen the issue or create a new one describing it.

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@anonymous-matomo-user
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The "before" screenshot shows the default Geolocation module prior to adding the Organization database from Maxmind.

The "after" screenshot shows that the Organization (GeoIPOrg.dat) database is recognized but not showing location/organization data.

I have tried manually uploading the database to /analytics/misc with the same results. I have removed the database from the server and used Piwik's automatic download of the Organization database. That functioned correctly and I confirmed that it was downloaded to the correct directory.

The results matched the "after" screenshot. Organization data is not shown in the "visitors > visitor log" or "visitors > locations & provider" views.

The site is hosted by GoDaddy and is running PHP 5.4. No warnings showed up during the Piwik installation.
Keywords: GeoIPOrg, geolocation

@anonymous-matomo-user
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Attachment: Before Screenshot - Default install
before.jpg

@anonymous-matomo-user
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Attachment: After screenshot - GeoIP Org install, GeoIP (PHP) not installed
after.jpg

@anonymous-matomo-user
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Has there been any movement on this issue? Thanks.

@anonymous-matomo-user
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I have updated to 2.2.0, and the GeoIP Org database is still not fully functional. Do you know when this will be fixed? Thanks.

@gaumondp
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I had a problem with Geoip and 2.2 manual upgrade that was corrected by adding proxy information.

See: http://piwik.org/faq/how-to-install/faq_98/

I put those in /config/config.ini.php and voil :

proxy_client_headers[] = HTTP_CLIENT_IP
proxy_client_headers[] = HTTP_X_FORWARDED_FOR
proxy_host_headers[] = HTTP_X_FORWARDED_HOST

Tell us if it helps !

@anonymous-matomo-user
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I added that to line 16 right under the "trusted_hosts", but it didn't work. The build still resembles the "after" screenshot and the GeoIP (php) is not available to be checked. More thoughts? Thanks.

@anonymous-matomo-user
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I just updated to 2.2.1, but GeoIP(php) is still not available and Piwik is not fully displaying Organization information. The scheduled GeoIPOrg.dat auto-update worked correctly.

Is this a Piwik-wide bug or just with my build? I'd like to get this resolved as quickly as possible. Thanks.

@anonymous-matomo-user
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I need an update on this ticket. Is the issue with GeoIPOrg.dat a confirmed bug or is there something wrong with my Piwik installation? Do you need admin and FTP access to my site to further explore the issue? Thanks.

@mattab
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mattab commented May 24, 2014

We haven't confirmed it yet, sorry. It's in the current backlog so we aim to look at it next, but we are a small team (and hiring!)

@anonymous-matomo-user anonymous-matomo-user added this to the 2.5.0 - Piwik 2.5.0 milestone Jul 8, 2014
@sathome
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sathome commented Jul 8, 2014

I am the creator of this ticket. Can I get an update on this ticket? My client is in a position where he paid for GeoIPOrg along with monthly updates 3 months ago and hasn't been able to utilize it in Piwik. Any update on when this issue will be resolved would be great. Thanks.

@rindeal
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rindeal commented Sep 4, 2014

I can confirm this behavior and have also found a workaround: just install GeoIPCity.dat along GeoIPOrg.dat and that's it.

@mattab
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mattab commented Apr 7, 2015

I can confirm this behavior and have also found a workaround: just install GeoIPCity.dat along GeoIPOrg.dat and that's it.

Thanks @rindeal for the tip.

Since there is a workaround available i'm moving this issue out of our backlog for now

@mattab mattab modified the milestones: Short term, Mid term Apr 7, 2015
@mattab mattab modified the milestones: Long term, Mid term Dec 5, 2016
@sgiehl
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sgiehl commented Jan 14, 2019

refs #13957

@mattab
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mattab commented Dec 24, 2019

we'll probably stop using Maxmind soon, so closing this issue now, see #15308

@mattab mattab closed this as completed Dec 24, 2019
@mattab mattab added the wontfix If you can reproduce this issue, please reopen the issue or create a new one describing it. label Dec 24, 2019
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