Opened 5 years ago

Closed 4 years ago

Last modified 4 years ago

#861 closed Bug (fixed)

Clearspring Piwik widgets export fails with message: "Thanks for trying Launchpad On-Page. Unfortunately, your user ID is invalid. Please check it and try again."

Reported by: matt Owned by:
Priority: major Milestone: Piwik 0.9.9 - Stable release
Component: Core Keywords:
Cc: Sensitive: no


To reproduce, go to the piwik demo, select a widget, and click on export anywhere.

We contacted clearspring a while ago but no answer see forum post

We have a few possible solutions:

1 - remove this feature from Piwik

2 - find another provider like clearspring providing similar API

3 - contact clearpspring and ask them again why this is happening, and if we can somehow secure a user id

4 - ask users to provide their own clearspring user ID in order to use the feature

If we can't do 3- or 4- quickly we should just do 1- and remove clearspring feature from Piwik.

Change History (2)

comment:1 Changed 4 years ago by matt (mattab)

  • Resolution set to fixed
  • Status changed from new to closed

(In [2010]) Fixes #861

removing clearspring related code

comment:2 Changed 4 years ago by matt (mattab)

  • Sensitive unset

Removed clearspring support. It only worked well for a few months before they eventually banned us or something... Probably not a good idea to have Piwik relying on a 3rd party tool anyway.

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